Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Laundry Attendant at our Home2 Suites Polaris located at 9101 Lyra Dr, Columbus, Ohio 43240

To complete application - Please visit the property Monday - Friday between 10AM-4PM

Successful Candidate will be able to:

?     Rotational every other weekend Full time

?     Previous hotel housekeeping experience preferred; however, ability gained through 1+ year related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

?     Must possess excellent public relations skills and warm and friendly attitude

Summary                                                                                                                                                      

Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food & Beverage outlets.  Adheres to specific Brand Standards as instructed.

Job Duties                                                                                                                                                     

?     Separates linen according to classification, fabric and color

?     Counts all soiled linen and records the totals

?     Operates washers and dryers as per established procedures

?     Loads and unloads washers and dryers

?     Sorts out stained linen for soaking and re-washing

?     Folds, stacks, hangs and stores all laundered linen

?     Separates, counts and records damaged linen and places it in designated area

?     Records discarded linen in discard file

?     Cleans dryer filters as scheduled

?     Reports equipment malfunctions promptly to the supervisor

?     Keeps supplies and storage area orderly at all times

?     Cleans all equipment and work area daily.

?     Maintains par stock of laundry and cleaning supplies.  Informs supervisor of supplies needed

?     Assists with monthly inventories

?     Prepares stationery and laundry bags for guest rooms

?     Processes and wraps glasses, if needed

?     Reports any hazardous conditions or malfunctions of equipment to management

?     Answers telephone and relays messages

?     Turns in lost and found items

?     Additional duties may be added at any time at the discretion of management

Skills/Qualifications                                                                                                                                 

Educational/Vocational Preparation: 

?     Some high school education (grade 9) preferred

      Experience:

?     Previous hotel laundry experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills: 

?     Ability to learn and maintain  franchise standards and procedures

?     Ability to follow schedule and ability to perform physical labor

?     Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

?     Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management

?     Must have ability to positively communicate with guests and co-workers. 

?     Must have ability to work within scheduling guidelines.

Physical Demands:

?     Walking and Standing: Frequently (for entire shift).
Must be able to carry 40 lbs. up to 25 feet.

?     Walking and Standing: 100%

o      Must be able to carry 40 lbs. up to 25 feet.

?     Lifting, Push/Pull: 95%

o      Ability to lift up to 25 lbs. regularly.

o      Must be able to lift 40 lbs. to the waist, chest, and above the head.

o      Ability to push laundry cart (up to 100 lbs) regularly.

?     Sitting: none

?     Bending, Stooping, Reaching: 95% (throughout the entire shift).

o      Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

?     Driving: none

?     Traveling: none

Environmental Conditions:  

?     Inside:  Protection from weather conditions, but not necessarily from temperature changes.

?     Outside: Rarely exposed to weather condition

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. EOE/M/F/Vets/Disabled

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Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Housekeeping Manager at our Hotel Name located at Hotel Address. (Room Count: 115)

To complete application - Please visit the property Monday - Friday between 10AM-4PM

Successful Candidate will be able to :

• Flexible with Sunday requirement

• Minimum 2 years hotel experience

• Minimum of 1 years management experience

• Bi-lingual (Spanish & English) preferred

• Hilton OnQ experience required

• Must possess excellent public relations skills and warm and friendly attitude

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

Additional Skills: 

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

• Proficient in the hotel’s Property Management System  preferred

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to perform job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: Frequently

• Sitting: Infrequently

• Bending, Stooping, Reaching: Frequently

• Lifting, Push/Pull: Often

• Driving: Infrequently

• Traveling: Infrequently

Environmental Conditions: 

• Inside: Frequently

• Outside: Moderately Frequently

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Night Auditor at our Hotel Name located at Hotel Address. (Room Count: 115)

To complete application - Please visit the property Monday - Friday between 10AM-4PM

Successful Candidate will be able to :

• Able to work every other weekend (Friday/Saturday or Saturday/Sunday combination)

• Previous hotel Front Desk experience required; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

• Attend monthly department meeting during the week.

Hotel Room Attendant/Inspector

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Hotel Room Attendant/Cleaner/Housekeeping at our Home2 Suites located at 9101 Lyra Dr, Columbus, Oh 43240. (Room Count:     )

To complete application - Please visit the property Monday - Friday between 10AM-4PM

Successful Candidate will be able to :

• Sunday required rotational Friday and Saturday.

• Previous hotel housekeeping experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

• Hilton

• Must possess excellent employee relations skills and warm and friendly attitude

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed and supervisors others in this area as well. 

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

Physical Demands: 

• Requires ability to stand/walk for entire shift.

• Bend, Stoop, Reach - often.

• Ability to lift up to 15 lbs. regularly.

• Ability to push housekeeping cart regularly.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.